Vietnam Visa FAQs - Visa Frequently Asked Questions

We currently accept both Debit/Credit cards (Visa & Master) for our online eVisa service.

To apply for a visa to Vietnam, your passport must have at least 6 month's validity. Therefore, if your passport is about to expire, please get a new one before applying for your visa in order to avoid unwanted problems at the airport.

To avoid wasting your time and get long line for getting visa stamp, we suggest you should choose our airport fast track services. Our staff will prepare fill your information in the application for entry and exit Vietnam ready and process all of procedure for you to get visa stamped the fastest way at the airport with the airport fast track service.

There could be several reasons why your credit card is not accepted for your Vietnam visa application, even if the card number is correct.

You must have "eVisa" in your hand for picking up your visa-upon-arrival at the airport in Vietnam. Unless you already have valid Vietnam visa stamped on your passport. You cannot enter for traveling around Vietnam and will be forced to fly back your country of origin if you do not have the pre-approved letter for picking up your visa to Vietnam at the airport. Vietnamese travel agents and companies who could help you arrange the pre-approved letter for picking up your visa-upon-arrival to Vietnam at the airport. "Service fee" as you may also see in the Service fee column is the fee that you must pay for arranging the "eVisa" for picking up your visa-upon-arrival at any Vietnam airport by us. Please note that the service fee does not cover the stamping fee, which will be paid in USD or VND cash directly at the airport when you pick up your Vietnam visa. In our case, we only require our clients to pay for our service if and thus, the term we call "Service Fee."

Be kindly informed that there will be no problem if you change your arrival airport. Since eVisa works at three International Airports of Vietnam. You still get the visa stamped onto your passport at any of these three airport regardless of which you put in your visa application.

We only support a Vietnam visa upon arrival by air. If you come to Vietnam by sea or road, please contact Vietnam Embassy where you're living for help.  

Normally, you will receive eVisa within 3 Working days.There is no time frame required to apply for a visa in advance. However we suggest you should apply at least 1 week in advance to avoid any hassle or unwanted problems.

First of all, we would like to inform you that our Vietnam visa service are available at the airport only. Therefore your visa must be picked up at the airport of Vietnam when you arrive if you use our visa service. Warning: Because this service is available for airport only, so you should contact Vietnamese embassy to get visa if you do not enter Vietnam by air. Please consider our advice below to decide single or multiple entries visa: Single entry visa allows you enter/exit Vietnam 1 time or it is also called visa with single use. Once your single entry visa used, you can not enter again Vietnam with this used visa. You must apply for the new one if you want to come back Vietnam again. For example, with 1 month single entry visa, you can enter Vietnam and stay there for less than 30 days. You can not re-enter Vietnam if you exit Vietnam after 10 days staying, even your visa valid for 30 days. Multiple entries visa allows you enter/exit Vietnam unlimited times as long as your visa still valid. Your multiple entries visa must be picked at the airport when you arrive. After getting your multiple entries visa at the airport, you can exit and re-enter Vietnam at any port s you want. Once you want to come back Vietnam but your visa is expired, you also need to apply for a new visa. In conclusion, your visa must be picked up upon arrival at the airport of Vietnam, but you can exit Vietnam at any ports you want after you get your Vietnam visa stamped on your passport at the airport. We recommend you apply for multiple entries visa if you intend to enter/exit Vietnam many times for a period.

Shortly after you submit your application, you should receive a confirmation email in the email address you provided us with. In this email, we confirm the information you entered earlier. If you find out any mistakes, please contact us right away by sending an email to [email protected]. If you do not catch the mistake until later, you will have to pay extra fee for the correct information.